Help and trust
How verification works
Account identity checks and property verification are separate. Check each home's current verification status before making a decision.
A listing awaiting verification may receive viewing requests, but cannot accept paid shortlet bookings. Creating or approving a submission does not grant a verified badge.
Agents must provide LASRERA details and evidence of a direct mandate from the principal. Only one agent of record may represent a home.
View your identity verificationYour privacy
Public listings do not expose exact addresses, private verification coordinates, identity evidence or private partner contact details. Address and contact access is limited to the relevant confirmed viewing or booking.
Optional sensitive profile information requires your consent. Contact support for questions about access to or deletion of your information.
Email privacy
Service emails are sent through Zoho. Optional open and click tracking is off by default. Read the notice and manage your email privacy choice.
Contact support
Include your booking, viewing or submission reference and a description of the problem. Never send your password, one-time code or payment-card details.